Joyce Hsieh
Joyce Hsieh
 · Marketing @Magical

Understanding the working offline error

Working Offline means that the Magical app does not have a connection with our servers. The app still works: you can expand text, add or edit templates, etc.

However, there's a risk of losing templates added or edited while offline. The Magical app stores data locally on your computer. If your internet browser cookies are cleared, or your computer becomes corrupt, all templates can be lost.

‍How can cookies be cleared?

Cookie clearing can happen for a few reasons. These are among the most common:

  • Your company has a policy set on your computer to clear your cookies regularly

  • Your IT team advises you to clear your cookies to make other applications (e.g. Okta, Outlook, Gmail) work

  • You inadvertently or intentionally clear cookies

Once this happens, your data is not recoverable, unless it's backed up. Our product can regularly back up your data, however, so it's important to resolve this issue.

How do I fix this?

First, check your Internet Connection. If you have an internet connection, it is likely that your computer's firewall is the issue.

To check if there is in fact a firewall/ VPM issue, try to log off of your VPN, and visit the Magical app using a regular internet connection (e.g. your home internet, a phone hotspot, or from a cafe). If you see the banner disappear, it is your corporate VPN.  There's two solutions here:

Option 1: Request your IT team to whitelist the following URLs, to get Magical working like normal:
Note: * denotes as a wildcard, therefore allowing subdomains to work.

Option 2: Once you make a new template, or edit an existing one, be sure to visit the Magical app while you are not logged in to corporate VPN. This will allow our app to sync with your computer, ensuring that your data is kept safe.