I am really hoping for an app and/or a feature that allows for mobile use. More specifcally I use the ZenDesk app and having Magical on there would help tremendously! (:
Kate Chen when is this planned? I just got a message from Harpaul Sambhi via email that there is not enough demand to develop this feature, but "if you build it they will come". If you tell people how it can help them I'm sure it would be a hit. Anyway, disappointed to hear it's not a priority.
Megan Reif Dyfvermark Totally get where you're coming from. Thank you for being such an advocate for this feature - hearing your voice helps us structure our priorities to what will be most impactful to our users. We're building more immediate features launching soon but we'll keep this in mind in planning for what's next.