BUG REPORT I hope this is the right place to report a bug. I couldn't find a place on the main site,...

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BUG REPORT

I hope this is the right place to report a bug. I couldn't find a place on the main site, so I reached out on Twitter - https://twitter.com/TravisPflanz/status/1617966710920994816 - and they sent me here. I've never seen a "community support forum" used to report bugs, but whatever...

When I enter my WiseStamp signature HTML code (https://i.imgur.com/pJXEAkA.png) in the source code of a Magical shortcut (https://i.imgur.com/CfaywZC.png), Magical "jumbles" it and removes some elements when I use the signature via the Magical Chrome extension (https://i.imgur.com/F7Cwr5J.png)

@get_magical Hi! Where can I report a bug? When I enter my @WiseStamp signature HTML code in the source code of a Magical shortcut, Magical "jumbles" it and removes some elements when I use the signature via the Magical Chrome extension pic.twitter.com/KQZvxhTheo
— Travis Pflanz (@TravisPflanz) January 24, 2023

3 comments

Harpaul Sambhi MagicMaker

4 days ago

Hi Travis Pflanz - are you able to provide the version you are on with Magical? To do this go to chrome://extensions, turn on developer mode (top right), then look at the Magical extension, and you will see it. While you are at it, try to press, update (top left, 3rd button) to see if the version number changes, and then check if it works. We had a bug that regressed HTML based shortcuts, so I'm suspecting this could be the issue. Let's start from there, and we can see what else can be the issue.

Travis Pflanz

4 days ago

Thanks for the reply, Harpaul Sambhi.

I turned on Developer Mode. Hit update. Version is currently 3.28.5 - https://i.imgur.com/lz3pLug.png

I just signed up for Magical and installed the Chrome extension yesterday.

I am still having the same problem, especially in my CRM/marketing automation platform Gist https://getgist.com/

Here's a screencast - https://i.imgur.com/s3zXUZ4.gif
Screenshot of email received - https://i.imgur.com/Pz73o6m.png

Harpaul Sambhi MagicMaker

4 days ago

Travis Pflanz got it - possible to share the shortcut to me? email harpaul at getmagical .com

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