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Questions / Support
Questions / Support

Have questions or need support on using the product? This is the spot to get your questions answered by both Magical employees and your fellow Magical users! 

Also check out our help center for more information.

Question Type

Dropdown not working ("//") on Zendesk? Follow this ticket to get updates from the Magical team.
Hello! I'm typing "//" but it's not opening the shortcuts I have. This only happens when I answer a customer through Zendesk, but before it was working normally. Did you make any updates from yesterday to today that could interfere... (More)
I am having an issue where Magical suggestions appear without the prompt of // being entered. We generally use this in Salesforce and it appears to only be happening in one area. Any ideas? Thank you!
Hi there,

this morning the autofill is not working for any of my colleagues. Any trouble shooting.

Thanks in advance.